FAQs

What is electronic fingerprinting?

Live scan machines capture fingerprints electronically, eliminating the need for ink-rolled cards. The captured prints are sent to the relevant state agency for processing of the level 2 background check.
Do we offer Mobile Services?

Yes, we offer mobile services where we can come to you.
What is an ORI number?

We cannot select the correct Originating Agency Identifier Number (ORI) for you as it's specific to your employer or regulatory agency. It's crucial to use the correct ORI when submitting fingerprints, or else you may not receive your results. Please bring your ORI number with you to the live scan provider.
What is an OCA number?

Without the ORI and OCA numbers, FDLE cannot process the background check request, and DCF cannot send the results to the provider requesting it. The OCA identifies the requesting agency, provided by DCF.
How much time does it take to capture my fingerprints?

The duration of fingerprinting process varies from 5-10 minutes based on image quality and provided information.
Can I get a copy of my background check?

We don't give out background check copies. The data is electronically sent to employers or Licensing Department, who may choose to provide a copy.
Can I use my recent prints to apply for another professional license?

Each license application requires separate prints using the correct ORI, as per FBI regulations. Sharing prints between professions or agencies is not permitted.
What do I need to bring with me?

Must have a Valid, Government-Issued Photo ID (Driver’s License, Valid DMV ID, Passport, Military ID or Resident Alien Card) ORI Number OCA Individuals fingerprinting for DCF, please bring your (OCA#)
How can I determine the status of my Livescan transaction with FDLE?

FDLE has introduced a new feature called Civil Workflow Control System (CWCS) that allows an individual or organization to check the status of an applicant's Livescan transaction. The CWCS is the automated criminal history request system of FDLE. One can search the status of a CWCS transaction through the newly developed "Civil Workflow Control System Transaction Status Search" using the Transaction Control Number (TCN). The search is available to the public at www.cchinet.fdle.state.fl.us.
What happens if the fingerprint results indicate that I have a criminal history?

If you have a criminal record, the department will review your application to determine if you can be licensed. Depending on the offense, your application may need board review or your appearance before the board. You will receive written notice of any required appearance.
Prices On Some Scans Go Up

Legislative changes to the background screening process on Jan. 1, 2013 increased fees for the State, affecting AHCA and DOH. More regulations are expected.
Do I need an appointment?

No walk-ins accepted. To schedule an appointment, call 813-729-2170.
How long does it take to get the results?

Results are usually available in 3-5 business days. Refunds are not issued once the scan has been submitted, so please ensure accurate information submission.
Methods of payment accepted?

We accept credit cards, business checks, and cash as payment methods. Personal checks are not accepted.
Do you offer refunds once services are provided?

Refunds are not provided for any service rendered byCastles Notary Fingerprinting and Consulting Services. Correct ORI number is required during the fingerprinting process. If the incorrect ORI is provided, another payment is required for the service to be redone. Please confirm with the employer or agency where the prints will be submitted.
Do I get a refund if my prints come back with a criminal background?

We do not offer refunds for any reason. If you are concerned about your criminal history, we suggest consulting with your employer to determine which types of criminal charges may disqualify you. Alternatively, you may wish to obtain a personal FBI Report to review your criminal background prior to undergoing any background check for employment or licensing purposes.
Who pays for my Level II Background fingerprints?

Please ensure that you clarify who will be responsible for payment before coming to your appointment. It is not our obligation to contact your employer or contractor to inquire about who will cover the cost of your Level II Background Screening. This is a matter that you should discuss with them beforehand. If you are self-employed or own a business, then the responsibility will be yours to pay for the screening.